KPI
A quantifiable measure used to evaluate success in achieving performance objectives.
A KPI (Key Performance Indicator) is a quantifiable measure used to evaluate the success of an organization, employee, etc., in achieving performance objectives. Kabeen uses KPIs to help businesses make data-driven decisions.
In the IT context, important KPIs include:
- •Availability: The percentage of time systems are operational
- •Response Time: The speed of request processing
- •Adoption Rate: The percentage of users actually using an application
- •Cost per User: Total cost divided by the number of users
- •User Satisfaction: Feedback and ratings from end users
Regular KPI tracking enables identification of trends and continuous improvement of IT services.
All terms
Application
A computer program or set of programs designed to streamline business operations.
Architecture
Refers to the structure and behavior of IT systems, processes, and infrastructure within an organization.
CMDB
Configuration Management Database: a comprehensive repository of information about IT components.
Data Flow
Describes the path data takes from its original source to its destination point.
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