ITSM
A framework for delivering and managing IT services that align with business needs.
ITSM (IT Service Management) is a framework for delivering and managing IT services that align with business needs. ITSM focuses primarily on customer needs for IT services, rather than on the IT systems themselves. It involves processes, procedures, and policies for managing the design, delivery, and maintenance of IT services.
Key ITSM processes include:
- •Incident Management: Quickly restoring services during outages
- •Problem Management: Identifying and resolving root causes
- •Change Management: Controlling modifications to the IT environment
- •Configuration Management: Maintaining information about IT assets
- •Service Level Management: Defining and tracking service commitments
ITIL is the most widespread ITSM framework, providing internationally recognized best practices.
All terms
Application
A computer program or set of programs designed to streamline business operations.
Architecture
Refers to the structure and behavior of IT systems, processes, and infrastructure within an organization.
CMDB
Configuration Management Database: a comprehensive repository of information about IT components.
Data Flow
Describes the path data takes from its original source to its destination point.
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